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Refund & Returns Policy

If there is a problem with your order, please send an email through to sales@justcrystal.com.au within 10 days of receiving your order, and prior to returning the stock, providing details of your order/tax invoice number and what the problem is so that we best assist you. We will then determine whether you will receive an exchange or refund, as well as confirm which goods you are returning. Our friendly Customer Service Team will supply you all of the details you need to return any items, including the return address. Please note that all items must be returned unused in their original undamaged packaging and packed carefully to ensure they are not damaged during their return. Damaged goods will not be accepted. Freight is non-refundable and with the return of goods to our depot, freight will be at your cost. Goods cannot be exchanged or returned due to change of mind.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.